General Information

How can I create an account?

To start your journey to limitless trading there are a few simple and fast steps for you to follow. You just have to: 1. Click on “Sign up” button on the main page 2. Enter your email and create a password in the opened registration box 3. Check on “Terms and Conditions” box 4. Check the “reCaptcha” box 5. Click the tab “Create an account” After submission, you will receive a verification email to the mentioned email address. By following the inserted link your account creation process w...

How do I verify my identity?

Verification of the identity helps to keep account security and prevent fraudulent accounts. To verify your account, you have to: - Go to Profile → Verify your identity - Follow the instructions and upload two main documents: proof of identity (passport, ID card or driver license) and a proof of address (utility bill, bank statement, or landline tel. bill). Our team will review your submission in a fast way and provide your status as soon as possible. You will receive the following email base...

Why I do not receive a confirmation email?

If you have encountered an issue like this, you should check your junk/spam box. It is possible that emails have landed there instead of your inbox. Mark emails from BOLOLEX as “Not Spam/Junk” in order to receive emails to your inbox folder. If the above-mentioned steps did not work, then return to your account and click on “Resend Email” for a new confirmation email. In any case, you can always reach us to support@bololex.com.

How do I change my password?

If you want to update your password for security reasons – you can easily change it by following a few simple steps. - Sign-in to your account - Go to “Profile” section - At the lower part click on “Change password” The minimum requirement for a password is 8 characters consisting of upper- and lower-case letters as well as at least one number. It is vital to keep your account safe and protected. Your password is a key element for that, so try to create a strong password by using symbols.

How do I set up a 2-factor-authentication (2-FA)?

By adding a 2-factor authentication (2FA) to your account you will strengthen its security. For a secure configuration, we advise you to download the Google Authenticator App. - Go to Profile → Your information - Click on “Enable 2 Factor Auth.” - Open Google Authenticator App and scan the QR code - A code will be generated for you to login to your Bololex account - Enter the generated code and click “Add”